Refund & Return Policy

Thank you for shopping at chemist4u.au. If you receive a damaged, defective, or incorrect item, you may request a refund under the conditions below.

1. Interpretation and Definitions

Company refers to chemist4u.au, [Your Address].
Goods are the items offered for sale on the website.
Orders are requests made by you to purchase goods.
Service refers to our website.
Website refers to chemist4u.au.
You means the user or customer of our service.

2. Refund Eligibility

• Refunds are only available for damaged, defective, or incorrect items.
• Items must be unused and in original packaging.
• Refunds are not available for change of mind or personal preference.

3. How to Request a Refund

Please contact us within 7 days of receiving your order:

📧 support@chemist4u.au
📧 info@chemist4u.au

Include your order number and clear photos of the issue.

4. Refund Processing

• Approved refunds are issued to the original payment method.
• Processing time is usually 7–10 business days.
• No additional fees are charged for refunds.

5. Gifts

If the item was marked as a gift, the refund will be issued to the gift giver. In some cases, damaged gifts may be replaced with store credit for the recipient.

6. Contact Us